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A clear agreement for care online.

The agreement between you and LankaMed, and the limits of what this is.

Doctor and patient discussing care during a consultation

What LankaMed is

A platform connecting patients with registered doctors by video, plus the records those consultations produce. Medical advice is your doctor's, given under their own registration — we do not practise medicine or override clinical decisions.

This is not for emergencies

If you're seriously unwell, go to the nearest hospital or call 1990 Suwa Seriya. A consultation here may be days away — waiting for one when you need immediate care is dangerous.

Your account

You must be 18 or over — a parent or guardian may book for a child and is responsible for what's entered. Your information must be accurate, since a doctor works from what you tell them; keep your credentials to yourself, as anyone holding them can see your record.

Doctors on the platform

Every doctor passes a credential review, including Sri Lanka Medical Council registration checks, before their profile goes live. We verify registration; we do not warrant a consultation's outcome.

Fees and cancellation

You pay the doctor's fee — nothing for the account or video connection. Fees show before you confirm and are handled by our payment processor; cancellation terms vary by doctor and are shown at booking.

Limits of liability

We're responsible for running the platform, not for a doctor's clinical decisions, a missed consultation, or your own network failing. Nothing here limits liability that can't be limited under Sri Lankan law.

Governing law

The laws of Sri Lanka, with its courts holding exclusive jurisdiction.