What you can expect from your care.

A registered doctor whose credentials we've checked, giving their name and registration up front. Time to describe the problem, a plain answer on what happens next — including being told when video isn't enough and you need to be seen in person — and a written record in your account afterwards.

A consultation happens with your agreement, and you can end it at any point. You'll be asked before anything is recorded; declining costs nothing, and nobody sees your history unless you grant access.

Be accurate about symptoms, history and what you're already taking. Join from somewhere private on a connection that will hold, and treat the doctor and staff with courtesy.

Write to [email protected] and we'll look into it and reply. Clinical complaints go to the doctor concerned and, where warranted, the Sri Lanka Medical Council — complaining never affects your access.

If you're seriously unwell, go to the nearest hospital or call 1990 Suwa Seriya rather than booking here.